Play Smart, Stay Safe
with 900bet

900bet takes responsible gaming seriously at every level of the business. From the moment a player registers an account in Dhaka, Chittagong, Rajshahi, Sylhet, or anywhere else in Bangladesh, our platform actively works to ensure that their experience remains healthy and enjoyable. We invest in player protection tools, staff training, and ongoing monitoring systems to identify and respond to signs of problem gambling before they escalate.

We recognise that for the vast majority of our players, betting on cricket, the BPL, IPL, T20 World Cup, or enjoying our casino and slot games is a leisure activity enjoyed responsibly. However, we also understand that a small minority of individuals may develop patterns of play that cause harm to themselves or those around them. It is for these players — and in the interest of the broader community — that our responsible gaming framework exists.

Our approach is built on four pillars: Prevention (age verification, player education, and sensible default account settings), Empowerment (self-service tools that put control directly in the player's hands), Intervention (proactive monitoring and trained support staff), and Recovery (self-exclusion pathways and signposting to professional help organisations).

We encourage all 900bet players to treat gambling as a budgeted entertainment expense — decide in advance how much time and money you are comfortable spending, and stick to those limits. The tools described on this page exist to help you do exactly that.

900bet requires all players to be at least 18 years of age at the time of registration. This is a non-negotiable requirement that applies equally to all players across Bangladesh — whether placing a ৳500 BPL cricket bet or spinning a slot for the first time.

Verification Process

During the registration process, players are required to confirm their date of birth. Before any withdrawal above ৳10,000 is processed — and at other points where our compliance team deems it necessary — we will request a copy of a valid government-issued identity document. Accepted documents include the Bangladesh National Identity Card (NID), passport, and birth certificate accompanied by a secondary photo ID.

Accounts where age verification cannot be completed will be suspended from real-money activity until verification is satisfied. 900bet reserves the right to withhold any winnings earned on an account where the player is found to be under 18, pending a full compliance review.

Parental Controls

If you are a parent or guardian in Bangladesh and are concerned that a minor in your household may be accessing online gambling sites, we strongly recommend installing parental control software on shared devices. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in family safety settings on Android and iOS devices can be configured to block access to gambling platforms. We also recommend keeping account credentials private and logging out of your 900bet account after each session when using a shared device.

Problem gambling affects people from all backgrounds and can develop gradually. Many players who experience difficulties do not recognise the signs until gambling has already begun to impact their finances, relationships, or mental health. Being aware of the warning signs is the first step toward regaining control.

The following indicators may suggest that gambling is becoming a problem rather than a form of entertainment:

900bet provides a comprehensive suite of responsible gaming controls that give you direct, real-time management over your gambling activity. All tools are accessible via the Responsible Gaming section of your account dashboard. Here is a step-by-step guide to each available control:

Self-exclusion is the most robust responsible gaming tool available on the 900bet platform. It is designed for players who have concluded that they need a complete break from gambling — whether for personal, financial, or mental health reasons — and who want a firm, enforceable barrier rather than a voluntary limit they might override in a moment of impulse.

How to Self-Exclude

You can request self-exclusion at any time by contacting our support team via 24/7 live chat or by emailing [email protected]. You can also initiate the process directly from the Responsible Gaming section of your account settings. Once your request is submitted, the exclusion will be applied to your account within one hour.

Exclusion Periods Available

• 6 months — the minimum self-exclusion period
• 1 year — recommended for players experiencing moderate difficulties
• 3 years — for players who require a longer structured break
• Permanent — for players who have decided to stop gambling entirely

What Happens During Self-Exclusion

During your self-exclusion period, your 900bet account will be suspended and inaccessible. Any remaining balance will be returned to you via your last verified withdrawal method within five business days of the exclusion being applied. You will be removed from all marketing lists, and no promotional communications will be sent to your email address, mobile number, or any other contact detail on file. Our systems will also flag your identity details to prevent registration of a new account during the exclusion window.

Returning After Self-Exclusion

At the end of a non-permanent self-exclusion period, your account will not be automatically reactivated. You must contact our support team and undergo a brief responsible gaming review before access is restored. We strongly encourage players returning from self-exclusion to immediately set a deposit limit and a session time limit before resuming any real-money activity.

If you or someone you know is struggling with problem gambling, please reach out for help. There is no shame in asking for support — recognising that gambling has become a problem is a sign of strength, not weakness. The following resources are available to players in Bangladesh and beyond:

Protecting children and young people from exposure to gambling is one of 900bet's most important responsibilities. We operate a strict 18+ policy across the entire platform and take every reasonable technical and procedural step to prevent minors from accessing or using our services.

Our Technical Safeguards

• Age declaration is mandatory at the point of registration — no account can be created without confirming that the user is 18 or older.
• Identity verification (KYC) is required before any withdrawal is processed, and may be requested at any point our compliance team deems necessary.
• Accounts where a player is found to be underage are closed immediately, and all associated funds are returned to the source payment method after a compliance review.
• Our fraud detection systems flag accounts that show behavioural patterns inconsistent with adult play.

Advice for Parents & Guardians

We recognise that technical controls alone are not sufficient. Parents and guardians in Bangladesh can take the following additional steps to protect minors in their household from inadvertent exposure to online gambling:

• Keep your 900bet login credentials strictly private. Do not save passwords on shared devices or browsers used by children.
• Log out of your account after every session when using a shared device such as a family tablet or shared smartphone.
• Use parental control software to block access to gambling websites on devices used by minors. Tools such as Kaspersky Safe Kids, Norton Family, and built-in controls in Google Family Link (Android) and Screen Time (iOS) can be configured to block gambling-related content categories.
• Have open, age-appropriate conversations with older children and teenagers about the risks of gambling and the importance of only engaging in it legally and responsibly as an adult.

If you suspect that a minor has accessed your 900bet account or created their own account using false age information, please contact our support team immediately via live chat or at [email protected]. We will investigate the matter as a priority and take appropriate action.

The following checklist is designed to help you honestly evaluate your current relationship with gambling. Answer each question as truthfully as you can — this assessment is for your own benefit only and is not recorded or shared with anyone. If you answer "yes" to three or more questions, we strongly encourage you to use one of the responsible gaming tools described in this page, or contact our support team for a confidential conversation.